Quick verdict
Loox is worth investigating for the use cases below, but this is not a scored or final recommendation. BestStorefront has researched its public documentation; hands-on workflow, support, billing, and reliability testing are still pending.
Fit
Best for
- Shopify brands whose products sell on visuals, such as apparel, beauty and home goods.
- Stores that want reviews and referrals in one app.
Limits
Who should skip it or consider alternatives
- Stores on platforms other than Shopify.
- Mid-volume stores comparing on cost alone: 500 orders a month already needs Convert at $99.99/month.
- Merchants who need a Q&A widget or SMS review requests built in; neither appears in Loox's plan list.
Product role
What it does
Loox is a Shopify reviews app focused on photo and video reviews, with built-in customer referrals. It collects reviews through emails, QR codes and discounts, displays them in on-brand widgets, and adds AI tools for sorting, highlights, translations and replies.
Visual review collection
Review request emails and reminders, discounts for photo reviews, QR codes and review links. Video reviews are on Convert and above.
Widgets
17+ widgets on the free plan, including snippets, carousels, a popup, sidebar, star rating and happy-customers page, plus Google rich snippets.
AI tools
Smart visual sorting, review highlights, AI summaries and review stories, auto-translation and AI replies on Convert and above.
Syndication
Shop app sync on the free plan; Google Shopping, Meta and TikTok syndication on Convert and above.
Referrals
Post-purchase and on-site referral programs on Convert; unlimited referrals on the Unlimited plan.
Jobs to be done
Ecommerce use cases
- Collecting customer photos and videos for product pages and social posts.
- Running a referral program alongside reviews.
- Showing ratings in Google Shopping and Meta Shops.
Implementation
Setup complexity
Low. Install from the Shopify App Store and add widgets to the theme without code. Klaviyo and Omnisend can send review requests on paid plans.
Connections
Integrations and ecosystem
Shopify only (Loox describes itself as Shopify exclusive). Built for Shopify badge. Integrates with Klaviyo, Omnisend, PushOwl, AfterShip, Weglot and Shopify Flow, per its pricing page.
Commercial terms
Pricing: verify the current offer
Loox has three plans, billed in USD every 30 days through Shopify with no annual commitment. Beginner is free for up to 500 orders; Loox's comparison table lists this as 500 total orders. Convert starts at $49.99/month, which includes 300 orders, plus $50 for each additional 300 orders. Unlimited is $299.99/month with unlimited review requests and referrals. Convert and Unlimited have a 14-day free trial (checked Oct 7, 2026).
| Monthly orders | Plan | Monthly cost |
|---|---|---|
| 300 | Convert | $49.99 |
| 500 | Convert | $49.99 + $50 (1 extra block) = $99.99 |
| 1,500 | Convert | $49.99 + $200 (4 blocks) = $249.99 |
| 3,000 | Unlimited | $299.99 (Convert would be $49.99 + $450 = $499.99) |
Last verified: Oct 7, 2026 against first-party pages.
Check current official pricingWorked example
Cost at 500 and 3,000 orders a month vs other review apps
The plan each app needs to send review requests at two order volumes, at list prices checked Oct 7, 2026. Compare all five apps on the Reviews & UGC desk.
| App (plan needed) | 500 orders/month | 3,000 orders/month |
|---|---|---|
| Judge.me | $0 Free or $15 Awesome (flat) | $0 Free or $15 Awesome (flat) |
| Yotpo Reviews | $89 Starter (up to 500 orders) | $329 Pro (Starter stops at 1,000 orders) |
| Loox | $99.99 Convert ($49.99 + one $50 block of 300 orders) | $299.99 Unlimited (Convert would be $49.99 + 9 × $50 = $499.99) |
| Okendo | $119 Growth (up to 1,500 orders) | $299 Power (up to 3,500 orders) |
| Stamped (Shopify plans) | $99 Reviews 1k (up to 1,000 orders) | $199 Reviews 5k (up to 5,000 orders) |
Pros and tradeoffs
Research observations
Strength: visual reviews and referrals together
Photo and video collection, AI sorting of visual reviews and a referral program sit in one app.
Strength: predictable ceiling
Unlimited caps the cost at $299.99/month, which is cheaper than Convert above 1,800 orders a month (the two cost the same at 1,501–1,800).
Limitation: steps up quickly
Each 300 orders above the included 300 adds $50 on Convert, so a 500-order store pays $99.99.
Evidence boundary
Prices come from Loox's pricing page and Shopify App Store listing. Loox's AI info page still quotes an older $12.99 starting price; the pricing page is used here.
Shortlist
Alternatives to investigate
Judge.me
Photo and video reviews on a free plan; paid plan flat at $15/month. See the Judge.me overview.
Okendo
Reviews with Q&A on Growth and loyalty available from the same vendor. See the Okendo overview.
Evidence status
Our evidence
This page is based on first-party sources. BestStorefront has not yet created an account or run hands-on tests for this product.
| Evidence | Status | Detail |
|---|---|---|
| Official documentation reviewed | Verified | First-party product, pricing and help pages linked below. |
| Pricing independently verified | Source-checked | Compared with the official pricing page (Oct 7, 2026). |
| Account created | Not tested | No BestStorefront test account yet. |
| Core workflows tested | Not tested | Category protocol tasks. |
| Support contacted | Not tested | Vendor support response. |
| Billing tested | Not tested | Invoice reconciled against published pricing. |
| Cancellation / export tested | Not tested | Exit path and data portability. |
Hands-on agenda
What we still need to test
- Share of review requests that come back with photos or videos.
- Your monthly order count against Convert's 300-order blocks.
- Referral program uptake compared with a separate referral app.
No score or final verdict will be added until this work is complete.
Where it fits
Editorial assessment
Loox is a reasonable fit for Shopify brands that depend on customer photos and videos and want referrals in the same app. Work out your Convert cost from your order volume; above 1,800 orders a month, Unlimited is cheaper.
This assessment is based on public first-party documentation, not hands-on testing, and carries no score.
Documentation
Sources and official product
This overview is based on the vendor's public documentation. Feature availability and commercial terms can change; verify details with the vendor.
Decision support
Frequently asked questions
How is Loox priced?
Convert is $49.99/month for 300 orders plus $50 per additional 300 orders. Unlimited is $299.99/month. Beginner is free for up to 500 orders (checked Oct 7, 2026).
What does Loox cost for 3,000 orders a month?
Convert would cost $49.99 plus nine $50 blocks, or $499.99, so the $299.99 Unlimited plan is the cheaper option.
Does Loox work outside Shopify?
Loox is a Shopify app. Its widgets can be shown on external domains such as landing pages, but the store itself must run on Shopify.
Has BestStorefront tested Loox?
No. This overview is based on first-party sources; hands-on setup, workflow, support, billing, and reliability testing are pending.